Customer service

Information on our website

The promotional offers, prices or item availability on our website are subject to change without notice. It is possible that an item, size or color could be missing in our inventory when you place your order. When your order is processed, you will receive an order confirmation with the date of receipt thereof, the availability and price of each item ordered. It is possible that the we have to cancel an order placed on our website if, for example, ordered items can not be shipped due to unforeseen circumstances. Also, we reserve the right to edit any inaccurate prize or item description and, to cancel or refuse an order item with an incorrect price or description. These corrections may be made before or after the order has been received at our warehouse.

Any information, texts, photos, item descriptions on our website cannot be copied, partially or in whole,  without our express written consent.

Postage-paid return envelope

For easy returns, we include a return envelope inside each package. For any reason you need to return an item, it’s simple : put any item you would like to send back and drop the envelope in any mailbox or post office. And that’s it.

Please note: this applies only on items at regular price for order shipped to Canada and USA. Returns are subject to the return policy.

Return policy

  • Unwashed,  defective and unworn items with original labels can be returned or exchanged within 30 days for regular priced items.
  • Returns with original receipts (confirmation email) are refunded in the original form of payment and at the originally price paid.
  • Returns without a receipt are reimbursed by a store credit or a gift card.
  • It is possible to return in store any online orders, with order receipt (printed confirmation email).

Refund policy

Shipping charges are not refundable. For questions, please contact a customer service representative  shown on the contact page.
The deadline to request a return online is 30 days from the date of receipt of goods for regular priced items and 10 days for sale items.
All refunds will be made in the original form of payment within a few days of confirmation of the refund.

Free shipping promotion

When the promotion is going on, free shipping promotion applies when order total (before taxes) is equal or greater than a specified amount (in CAD currency) for items delivered everywhere in Canada and USA.

Without otherwise specified, please note that free shipping applies when all cart items are at regular sale prices.

Sales tax

For orders delivered in Canada, we add the sales tax on products ordered through our website. The rate of sales tax that will apply to an order depends on the shipping address of the order. The 5% GST (Goods and Services Tax) is added to all orders in all provinces, with the exception of the following provinces where the HST (Harmonized Sales Tax) is added to all orders: New Scotland (15%), Ontario, New Brunswick, Newfoundland and Labrador (13%) and PEI, Prince Edward Island (14%). In addition, the provincial sales tax is added to all orders in Quebec (9.975%).

Size guide

Here is our size guide. Please don’t hesitate to contact us if you need any assistance or advice about sizes and fit. We’re here to help!

Size Guide